IT Department · School Wi-Fi

Getting your Android phone or tablet onto MHS-SECURE

For pupils and staff — the steps are the same for both. It takes about 20 minutes and you only ever do it once. Android varies between makes, so menu names may differ slightly; the pictures were taken on a real walk-through.

Check this first — it saves you a wasted trip

Open the Play Store. If your phone or tablet does not have the Play Store at all (some Huawei models sold after 2019 do not), stop here and bring it to IT. It can still get on the school Wi-Fi, but it has to be set up by hand at the service desk.

Before you start, you need

Part A

Join the onboarding Wi-Fi

  1. 1Open Settings → Network & internet → Internet (Samsung: Settings → Connections → Wi-Fi).
  2. 2Tap Michaelhouse. It is open — there is no password.
  3. 3No sign-in page will pop up, and it may say "no internet". Both are correct — nothing is broken. Carry on.
Staff, and anyone already on a school network: you can skip Part A. If you are already on MHS-STAFF or MHS-STUDENTS, stay on it and start at Part B.

Part B

Install Company Portal

  1. 4Open the Play Store and install Intune Company Portal (by Microsoft Corporation). Open it once installed. Intune Company Portal opening on the tablet

Part C

Sign in and create your work profile

  1. 5Sign in with your school account. Microsoft Intune sign-in screen
  2. 6Enter your school password on the Michaelhouse screen. Michaelhouse-branded password screen
  3. 7On Company Access Setup, tap BEGIN. It lists the three things it is about to do. Company Access Setup listing the three steps
  4. 8Read the privacy screen and tap CONTINUE. It is worth actually reading — it lists exactly what the school can and cannot see. Privacy screen listing what the school can and cannot see
  5. 9Tap Accept & continue to create the work profile. Let's set up your work profile screen
  6. 10Tap Next on the last screen and let it finish. Some apps will reappear with a small briefcase badge — those are the work copies. Data in your work profile is visible to your IT admin
  7. 11Company Portal asks you to choose the best category for this device. Pupils choose Students; staff choose Staff. Tap Continue. Choose honestly — see the box below.

Step 11 — choose your category honestly

Pupils choose Students. Staff choose Staff. This one choice decides which school settings your device is given.

Device categories are audited and corrected every day, so choosing the wrong one gains you nothing — it will be put back automatically. Deliberately selecting a category that is not yours is a disciplinary matter.

Your personal side stays private. The school manages only the work profile — the badged apps. It cannot see your personal photos, messages, browsing or personal apps. The screen at step 8 is the authoritative list.

Part D

Wait for MHS-SECURE to appear

  1. 12Stay on the school Wi-Fi. Do not switch to mobile data — the device has to reach the school's certificate server, and that only works on the school network.
  2. 13Within about 15 minutes, MHS-SECURE appears and connects on its own. You never type a password — your device is issued a certificate instead. Wi-Fi list showing MHS-SECURE connected
If nothing has happened after 15 minutes. Open Company Portal → Devices → your device → Check settings, then wait another ten minutes. Still nothing at 30 minutes → tell IT.

Part E

Finish up

  1. 14Once MHS-SECURE is connected, forget the onboarding network: tap Michaelhouse → Forget. Otherwise the device keeps drifting back to it. Michaelhouse network details with the Forget button
Done. From now on your device joins MHS-SECURE by itself, anywhere on campus.
Staff: if you were using MHS-STAFF, forget that too once MHS-SECURE is working. MHS-SECURE replaces it.

If something goes wrong

Common problems

No Play Store on the device

Bring it to IT. It has to be set up by hand — you cannot do this one yourself.

It says "no internet" while on Michaelhouse

Expected. That network deliberately reaches only the school and a few Google and Microsoft services. Carry on — and make sure the device does not jump to mobile data.

Apps have appeared twice, with a briefcase badge

Normal. The badged one is the work copy — use it for school email and Teams.

"Device not compliant"

Almost always no screen lock. Set a PIN or pattern, then Company Portal → Check settings.

MHS-SECURE never appears

Check you are still on school Wi-Fi and not mobile data, then Company Portal → Check settings. After 30 minutes → IT.

MHS-SECURE appears but will not join

Tell IT. Do not delete the work profile and start again — that usually makes it worse.

Device keeps going back to Michaelhouse

You did not forget the network — step 14.

Everything closed itself half-way

Left idle too long. Reopen Company Portal and start Part C again.

Getting help: tell IT which step number you reached and exactly what appeared on screen. That is the fastest route to a fix.