IT Department · School Wi-Fi

Getting your iPad onto MHS-SECURE

Follow the steps in order. It takes about 20 minutes, and you only ever do it once.

Read this first. Part-way through, the Company Portal app can appear to get stuck in a loop. That is normal — step 12 tells you exactly what to do. Do not download the profile a second time when that happens.

Before you start, you need

Your school account. It is a short form of your name, not your full name — for example BusMkh@michaelhouse.org. Not sure what yours is? Ask IT before you start.
Your Apple ID, signed in on the iPad (Settings → Sign in to your iPad). You need it to install apps.
A passcode on the iPad. Settings → Face ID (or Touch ID) & Passcode → Turn Passcode On. Set it before you start — about a day later, an iPad with no passcode is marked as not meeting the school's rules, and may lose access to school email and Teams.
About 20 minutes without stopping. If Company Portal is left idle for more than a few minutes it closes and you start again.

Part A

Join the onboarding Wi-Fi

1Open Settings → Wi-Fi.
2Tap Michaelhouse. It is open — there is no password.
3Tap the ⓘ next to Michaelhouse and turn Private Wi-Fi Address OFF.
4No sign-in page will pop up. That is correct — nothing is broken. Carry on.

You now have a limited connection: Apple, Microsoft and school services only — no general internet. That is deliberate; it exists so you can get set up.

Part B

Install the two apps

5Open the App Store and install Microsoft Authenticator. Install it only — you do not need to open it or sign into it.
6Then install Intune Company Portal.

Part C

Sign in and enrol

7Open Company Portal and sign in with your school account.
8You will be asked to sign in a second time, in Safari. This is normal — the app hands you to a website. Sign in again with the same account.
9Tap Get started and continue through the information screens. (You will not be asked who owns the iPad — the school's setup skips that question. If a future update ever does ask: I own this device → Secure entire device.)
10When Safari offers a configuration profile, tap Allow to download it, then Close.
11Open Settings → tap Profile Downloaded near the top (can't see it? Settings → General → VPN & Device Management). Tap Management Profile → Install, enter your passcode, Install again, then Trust, then Done.

⚠ Step 12 — if Company Portal now seems stuck in a loop

This happens often. Do this:

aTap Postpone (not Continue). This takes you into the Company Portal app.
bTap Get access.
cBefore downloading anything, check whether the profile is already installed: Settings → General → VPN & Device Management. If Management Profile is listed there, it is already installed — do NOT download it again. Go back to Company Portal and continue.
dOnly if there is no Management Profile listed should you download it again.

Why this matters: installing the profile twice registers your iPad twice. You then see extra devices listed, one with a long jumble of letters as its name. Tell IT if that happens — do not delete devices from the list yourself. Deleting the wrong one un-enrols your iPad and you start over.

13Follow the remaining steps to the end. Company Portal shows them as complete.

If you see "No compliance policies are assigned": tell IT — you should no longer see this. The Wi-Fi will still work, but school email and Teams may stop working later. Nothing you can fix yourself; report it.

Part D

Move onto MHS-SECURE

14Stay on Wi-Fi and wait up to 15 minutes. Your certificate and the MHS-SECURE settings arrive on their own — there is nothing to type and no password.
15Go to Settings → Wi-Fi and tap MHS-SECURE.
16Tap the ⓘ next to MHS-SECURE and check Private Wi-Fi Address is OFF.
17Check that the internet works.
18Forget the onboarding network: Settings → Wi-Fi → ⓘ next to Michaelhouse → Forget This Network. If you skip this, your iPad keeps drifting back to the limited network.

Done. Your iPad will join MHS-SECURE by itself from now on. You never need to do any of this again.

If something goes wrong

No sign-in page when joining Michaelhouse

Expected — there isn't one. Carry on to the App Store.

Can't sign into your Apple ID

Apple's sign-in takes a few minutes and several taps. Wait and retry; if it keeps failing, tell IT — don't keep retrying for long.

App Store won't load

Usually the Apple ID isn't signed in yet. Finish that first.

Asked to sign in twice

Expected — once in the app, once in Safari. Same school account both times.

Company Portal loops after installing the profile

Step 12. Postpone → Get access → check the profile isn't already installed.

Profile "did not load"

Check VPN & Device Management first. Only re-download if no Management Profile is listed.

Extra devices listed, one with a long jumbled name

Tell IT. Do not delete anything yourself.

"Device not compliant"

Usually no passcode. Turn the passcode on, then Company Portal → Check settings. You have roughly a day before it is marked.

Email/Teams refuse to sign in, but Wi-Fi works

Device rules, not the network. Check the passcode first, then Check settings; if it persists, IT.

MHS-SECURE never appears after 15 minutes

Stay on Wi-Fi (not mobile data), then Company Portal → Check status. Still nothing after 30 minutes → IT.

MHS-SECURE appears but won't join

Private Wi-Fi Address is ON — turn it OFF (steps 3 / 16).

Everything closed itself half-way

Left idle too long. Reopen Company Portal and start Part C again.

iPad keeps going back to Michaelhouse

You didn't forget the network — step 18.

Getting help: tell IT which step number you reached and exactly what appeared on screen. That is the fastest route to a fix.